Q: Who We Are?
Recovery Beans LLC is a labor of love run by a husband-and-wife team based in Tampa, Florida.
Q: What makes Recovery Beans coffee special?
Our coffee is roasted to order, ensuring you receive the freshest beans possible. With each purchase, you are supporting addiction recovery and education. We are a coffee company engaging with the recovery community. We source high-quality beans from trusted growers, and our roasting process is tailored to bring out the best flavors in each variety. We are passionate about coffee and committed to delivering an exceptional cup every time.
Q: How long does shipping take?
We roast coffee and ship orders Tuesday through Friday. Orders will normally ship the following business day, depending on the time the order is placed. Shipping times vary depending on your location, but typically delivery can take between 3-7 business days. You will receive a confirmation email once your order has shipped
Q: Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping options, so please stay tuned for updates.
Q: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover).
Q: How should I store my coffee to keep it fresh?
To keep your coffee fresh, store it in an airtight container in a cool, dark place, away from direct sunlight, heat, and moisture. Avoid storing coffee in the refrigerator, as this can introduce moisture and affect the flavor.
Q: Can I return or exchange my coffee if I am not satisfied?
Since our coffee is roasted to order and perishable, it is non-returnable and non-refundable once shipped. However, if you are dissatisfied with your purchase, please contact us at contact@recoverybeans.com, and we will work with you to address your concerns.
Q: What is your policy on non-coffee items?
For non-coffee items, we handle returns and refunds on a case-by-case basis. If you encounter any issues with your purchase, please reach out to us at contact@recoverybeans.com, and we will discuss how to resolve the issue to your satisfaction.
Q: How can I contact customer support?
If you have any questions or need assistance, you can contact our customer support team at contact@recoverybeans.com. We are here to help and will respond to your inquiry as soon as possible.
Q: Do you offer subscriptions for regular coffee deliveries?
Yes, we offer subscription plans for regular deliveries of your favorite coffee. You can choose the frequency of delivery that suits you best. Please visit our subscription page for more details and to sign up.
Q: Do you wholesale your products to coffee shops and stores?
Yes! We would love to work with you. Send an email to contact@recoverybeans.com for all wholesale inquiries.
Q: What if I need to change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at contact@recoverybeans.com. We will do our best to accommodate your request if the order has not yet been processed and shipped.
Q: Do you have a physical store?
Currently, we operate exclusively online or through local sales, which allows us to keep our overhead costs low and pass the savings on to you. We are exploring options for pop-up events and local partnerships, so stay tuned for announcements! If you are in the Tampa area and would like to avoid shipping costs, contact us to see if we can arrange a local pickup.